In the last several years as offshore outsourcing has grown, so has the debate about these types of operations. While a foreign outsourcing company may tout lower rates than a domestic call center company, there are serious drawbacks to routing calls to centers outside the United States.

First is the issue of geography. A telephone bank located 10,000 miles away is not easily accessible to a client who may want to visit the call center outsource vendor's facility. A half-day time difference can also create difficulties and confusion in scheduling and could result in some time lost in taking calls. And small businesses, such as an independent contractor or physician's office, can ill afford to miss inquiries or appointments when these situations occur. Public perception of foreign telephone services can also be an issue, especially for large, powerhouse corporations where image is everything. Like it or not, many callers are uncomfortable with thick accents or have difficulty understanding certain accents. This can be particularly problematic with calls to medical offices, where accuracy in the transcription of a caller's information is vital. A misinterpretation of prescription instructions or misunderstanding about a caller's physical symptoms is potentially disastrous. The degree to which business would suffer from foreign call center inbound outsourcing would more than offset any savings the owner hoped to realize by using an offshore service.

All of the issues addressed above are averted when calls are routed to a domestic call center. At United Answering, we know how important public (namely consumers') perception is to business and how vital it is to understand and communicate to customers clearly. That's why we provide all of our services in the United States. We provide the highest quality call center outsource service by keeping your remote answering as close to the home office as possible.