Even in this age of Web surfing, e-retail and a technology driven economy, customer satisfaction still boils down to a basic need for that human touch - a touch that doesn't come from any machine, only from one-on-one interaction with a caring, qualified customer care representative. A 2006 nationwide survey revealed some interesting insights into what consumers wanted most from a 24 7 live answering service. Some of the answers yielded surprising results.

Customers want one thing above all else when dealing with vendors: They want someone who will listen. This is why live phone answering service generally has the advantage over voice mail and fax order processing. In business situations where providing the right product is not cut-and-dried, buyers want a vendor who will hear their concerns and tailor services to their needs.

In addition to a good ear, call center reps must also have knowledge or experience about the product that is sufficient to answer questions. It is important for a rep to be flexible and accommodating, as well as friendly, caring, honest about the appropriateness of the products available and sensitive to a customer's time and budget constraints. With so many expectations, it is easy to see why it is important not to leave your company's first impression on the outside world to an oversees, live 24x7 answering service that is little more than a glorified telephone sitter.

We hope you will take the time to find out more about our 24 7 live answering service, either via our Web site or through email or our customer care number. With more than 18 years' experience, we know and understand a business' needs, and we hire and train representatives in our live phone answering service office the same way you would hire and train your own staff.

Providing telephone or Web site buyers with alternate contact information - whether they intend to use that information or not - can go a long way toward lending legitimacy to any business. Consumers want to know when they order from a Web-based vendor that their is a live 24x7 answering service available to address product issue, order status and billing questions whenever they arise. It's their assurance that the company is no fly-by-night operation, and that customer care is important.